Exchange & Refund

1. All purchases made on Laneige Malaysia Official Store are non-returnable and non-refundable. 

2. In the event you receive a damaged/defective item, you may return the product(s) in its original condition together with its original receipt within 14 business days upon goods received.

3. To initiate the return and refund process, please contact us at within 14 business days from delivery with supporting evidence as follows: -

  • Order Number
  • Order Received Date
  • Name of the Item
  • Product Condition (new/used)
  • Reason of Return
  • Photo Evidence (picking list and photo of the all the items you have received).

4. Please return the goods in its original packaging and include original receipt. In case of refund, gifts with purchase may be requested to be returned. Our customer service representative will advise accordingly.

5. Customer will have to bear the delivery costs incurred during the return process

6. Damage or defective issue raised after 14 days upon order delivered shall not be entertained.

7. Upon receipt of the returned package, please allow 3 - 5 working days for exchange or refund processes. Confirmation of exchange or refund will be notified via LaneigeMY customer service email -                             

8. Refund will not be processed should the goods returned is incomplete or not in its original condition.

9. Refund will be credited to the original payment method within 7 - 14 working days upon refund confirmation, duration may varies depending on bank processing time. Should a refund be confirmed, Laneige Luminous Club membership points will also be deducted from customer's account accordingly.

10. Exchange or refund here refers to purchases made via LaneigeMY only, and exchange or refund of online purchases cannot be done at any Laneige boutiques or counters.

11. If you buy Laneige's products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our return/exchange or otherwise assist you with any problems that you may encounter.

12. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

13. Laneige Malaysia reserves the right of making final decision to disapprove exchange or return should the product returned is in unsatisfactory condition or any of the terms above are not met.

14. While we do everything, we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

If you have any questions on our return policy, please contact our Customer Service team at and it would be our pleasure to assist you.