All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use as our standard delivery courier. Most orders will be processed and delivered within 3 - 7 business days (West Malaysia) and 5 -14 business days (East Malaysia) from the order's date.
Important Note: Please expect delay in the delivery of your orders. We seek your understanding & patience as we continue to operate during this MCO period. Deliveries may take longer due to the limited freight and transportation available.2. Delivery Charges
Our standard delivery charges per order are as follows:
- For West Malaysia, delivery charge is RM10.00.
- For East Malaysia, shipping charge is RM15.00.
Orders of RM180.00 and above (after deducting cash or discount voucher if applicable) are entitled to delivery free of charge within Malaysia.
Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday (exclude Public Holiday) and 9:00am – 11:00am on Saturday.
3. Delivery Coverage Areas
We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.5. Delivery Problems
In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. We regret to inform that you that your package will be returned to Laneige Malaysia and orders will be cancelled if both deliveries failed (1st and 2nd attempt).